Shipping & Delivery Policy 

Delivery Service Price Details
Standard delivery Free / £40.00 • Delivery within 1-5 days (due to current guidelines)
• Between 8am - 6pm on your chosen day
• Choose AM or PM delivery
• Delivery to curbside only
• Free on orders over £500

 

Please be aware that customers living outside of mainland UK or in some territories of Scotland may not be eligible for next day delivery. Deliveries outside mainland UK will incur extra delivery charges. Once you have placed your order online, we will be in contact to arrange the best delivery options/pricing available.

Due to current guidelines regarding the coronavirus pandemic, shipping companies are taking extra precautions so there may be delays in getting your order to you, on time. We will always stay in contact to keep you updated and make sure we get your orders to you as early as possible.

We provide free delivery to mainland U.K. on orders over £500.00.

For deliveries of engineered wood or flooring that have extra-long planks, the delivery will exceed standard delivery charge, due to pallet sizes and the space these pallets take up on each lorry. These charges are £49.00 per pallet, reduced from £99.00 per pallet, when spending over £500.00.

As soon as you place your order our shipping partners are notified, and the shipment gets collected the same day. Once the shipment leaves our depot, we aim to get your order to you as fast as possible between the hours of 8 am and 6 pm. Current guidelines for haulage companies are stating between 1-7 days in mainland U.K. now, due to the severe pressure that all pallets drop shipping companies, are under. We are quoting up to 7-10 business days outside mainland U.K. 90% of the time, all deliveries are made between 1-5 days, sometimes longer, but we must be honest and inform you of the problems we are facing recently, on the shipping side of things.

All delivery costs are based on weight & size of each pallet/order. You can be sure that we work hard to bring you the best possible prices on all weights and sizes. Currently prices are £40.00 per delivery to mainland U.K. if you spend less than £500.00.
For prices outside mainland U.K. please contact us and we can happily provide you with a quotation. For deliveries on pallets over 1.4 meters long, or 1.0 meters wide which is standard pallet size, there will be extra carriage charges.
Engineered Wood, Solid Wood, or long plank Laminate and Vinyl also incurs extra delivery charges as these pallets take up more room on the haulage van/wagon. You can find out these charges by adding the materials to your cart. 

Products that have the words, "On display to order" added to them means that the products may need to be pulled in from another warehouse, which will lead to extended delivery times. Usually 1-7 days.

We do offer a local delivery service for customers living within 30 miles of our head office location. Minimum order value is £149.00 which will reduce your delivery charges to £30.00 per order. Any orders over £500.00 will be delivered free of charge.

You can order any sample of any flooring brand, range, or colour before purchasing your flooring, to check your choosing the right flooring for you. Samples are free but we do have a small delivery cost to cover the costs of the delivery. This cost is £2.99 per sample. We aim to dispatch your orders within 24 hours if the samples are in stock. We deliver the samples with Royal Mail and the samples are delivered second class postage, within 2 business days.

Your deliveries will be delivered at curbside only. You must carry your order into your property yourself or decide for someone to do so. Deliveries can be made by anything from a van to an 18-ton lorry so please make sure your property is accessible for this size vehicle. If access if likely to be a problem, please contact us to notify us prior to placing your order. You can book a 2-hour delivery time if you notify us in advance and receive notifications. To do this you can call us on 0800 996 1922 or at info@floor-land.co.uk 

We strongly advise not to book any flooring installers before the goods have been received as we cannot be held responsible for any consequential losses, late deliveries, or damaged goods, in transit etc. 

If orders are delivered on specified dates/days and on time, but nobody is home, we cannot be held responsible. You will be held liable for these charges. There is a £40 charge or £0.89 per kg if the order is over 29kg, for failed deliveries. 

If your order is not as expected, meaning if you have damaged goods, or items missing, please write this on the delivery note before signing it & handing it back to the delivery driver and contact us immediately. If you are not able to inspect the good directly, please contact us immediately. The pallets should be fully checked of all damage on receipt as these sized pallets can easily be damaged in transit, so it's important to check before signing.

Please note, wood flooring needs to be given time to acclimatize. Please read our policies on this by going to our Engineered and Solid Wood flooring guides.

Thank you for your continued support in these troubling times. If you have any questions at all, please don’t hesitate to contact us on 0800 996 1922