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|Standard delivery||Free / £40||• Delivery within 72 hours (due to current guidelines)
• Between 8am - 6pm on your chosen day
• Book you delivery within a 2 hour window
• Delivery to kerbside only
• Free on orders over £300
Please be aware that customers living outside of Mainland UK or in some territories of Scotland may not be eligible for next day delivery. Deliveries outside mainland UK may incur extra delivery charges. Once you have placed your order online we will be in contact to arrange the best delivery options available. Due to current guidelines regarding the coronavirus pandemic, shipping companies are taking extra precautions so there may be delays in getting your order to you, on time. We will always stay in contact to keep you updated and make sure we get your orders to you as early as possible.
For deliveries of engineered wood or flooring that have extra long planks, the delivery will exceed standard delivery charge, due to pallet sizes and the space these pallets take up on each lorry. These charges are £79.00 per pallet.
As soon as you place your order our shipping partners are notified and the shipment gets collected the same day. Once the shipment leaves our depot, we aim to get your order to you as fast as possible between the hours of 8 am and 6 pm. Current guidelines for haulage companies are stating between 24-72 hours in mainland U.K. or 5 business days outside mainland U.K.
All delivery costs are based on weight & size of each pallet/order. You can be sure that we work hard to bring you the best possible prices on all weights and sizes. Currently prices are £40.00 per delivery to mainland U.K. if you spend less than £300.00.
For prices outside mainland U.K. please contact us and we can happily provide you with a quotation. For delivery’s on pallets over 1.3 metres long, or 1.0 metres wide which is standard pallet size, there will be extra carriage charges. Engineered Wood, Solid Wood, or long plank Laminate and Vinyl also incurs extra delivery charges as these pallets take up more room on the haulage van/wagon. You can find out these charges by adding the materials to your cart.
We provide free delivery to mainland U.K. on orders over £300.00.
We do offer a local delivery service for customers living within 30 miles of our head office location. Minimum order value is £149.00 which will reduce your delivery charges to £30.00 per order. Any orders over £300.00 will be delivered free of charge.
You can order any sample of any flooring brand, range or colour before purchasing your flooring, to check your closing the right flooring for you. Samples are free but we do have a small delivery cost to cover the costs of the delivery. This cost is £2.99 per sample. We aim to despatch your orders within 24 hours if the samples are in stock. We deliver the samples with Royal Mail and the samples are delivered 2nd class postage.
Your deliveries will be delivered at kerbside only. You must carry your order into your property yourself or make arrangements for someone to do so. Deliveries can be made by anything from a van, to an 18 ton lorry so please make sure your property is accessible for this size vehicle. If access if likely to be a problem, please contact us to notify us prior to placing your order. You can book a 2 hour delivery time if you notify us in advance and also receive notifications. To do this you can call us on 0800 996 1922 or at firstname.lastname@example.org
We strongly advise not to book any installers before the goods have been received as we can not be held responsible for any consequential losses or damage in transit etc.
If orders are delivered on specified dates/days and on time, but nobody is home, we can not be held responsible. You will be held liable for these charges. There is a £40 charge or £0.89 per kg if the order is over 29kg, for failed deliveries. If your order is not as expected, meaning if you have damaged goods, or items missing, please write this on the delivery note before signing it & handing it back to the delivery driver and contact us immediately. If you are not able to inspect the good directly, please contact us immediately. Please note, wood flooring needs to be given time to acclimatise. Please read our policy’s on this by going to our Engineered and Solid Wood flooring guides.