Elka Hush 5mm Underlay

Finance your project with Ideal4Finance

Simple, Easy Finance by Ideal4Finance

We’ve got you covered, as we have finance options available for people with all kinds of circumstances. Spreading the cost of our amazing products is a convenient way to improve your home, at a manageable pace that suits your lifestyle. Floor Land believes that you shouldn’t have to pinch your pockets to be able to improve your home. No matter your budget, you can pay for them in small monthly installments to suit your personal needs.

Click here to get more information about the finance

Delivery

Please be aware that any orders placed on or after Monday, 18th of December 2023, will be subject to a temporary change in our shipping procedure due to the Christmas holiday season. As a result, these orders will not be dispatched until Thursday, 4th of January 2024.

This adjustment is necessary to accommodate the holiday closure of our shipping services and to ensure that we continue to provide you with the exceptional service you've come to expect from us. We understand that timely delivery is crucial, especially during this time of year, and we want to ensure that you are fully informed of these changes to avoid any inconvenience.

Key Points to Note:

• Last Shipping Date Before Christmas: Orders placed before 18th December will be shipped as per our standard delivery schedule.
• Holiday Shipping Pause: Orders placed on or after 18th December will be held and shipped on 4th January.
• Resumption of Normal Service: Regular shipping schedules will resume from 4th January onwards, ensuring timely delivery for the start of the new year.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Our team is dedicated to ensuring that your flooring needs are met with the highest quality and service standards.

Should you have any questions or need further assistance, please do not hesitate to contact our customer service team. We are here to help make your holiday season as seamless and joyful as possible.

Thank you for choosing us for your flooring needs. We wish you a wonderful holiday season and a prosperous New Year!

Please be aware that customers living outside of mainland UK or in some territories of Scotland may not be eligible for next day delivery. Deliveries outside mainland UK will incur extra delivery charges. Once you have placed your order online, we will be in contact to arrange the best delivery options/pricing available.

We provide free delivery to mainland U.K. on orders over £500.00.

For deliveries of engineered wood or flooring that have extra-long planks, the delivery will exceed standard delivery charge, due to pallet sizes and the space these pallets take up on each lorry. These charges are £79.99 per pallet, reduced from £99.00 per pallet, when spending over £900.00.

As soon as you place your order our shipping partners are notified, and the shipment gets collected the same day. Once the shipment leaves our depot, we aim to get your order to you as fast as possible between the hours of 8 am and 6 pm. Current guidelines for haulage companies are stating between 1-3 days in mainland U.K. now, due to the severe pressure that all pallets drop shipping companies, are under. We are quoting up to 5-10 business days outside mainland U.K. 90% of the time, all deliveries are made between 1-5 days, sometimes longer, but we must be honest and inform you of the problems we are facing recently.

All delivery costs are based on weight & size of each pallet/order. You can be sure that we work hard to bring you the best possible prices on all weights and sizes. Currently prices are £39.99 per delivery to mainland U.K. if you spend less than £500.00. For prices outside mainland U.K. please contact us and we can happily provide you with a quotation. See the map of mainland U.K. below so you can gain an idea of where we mean when we say mainland U.K. For deliveries on pallets over 1.4 meters long, or 1.0 meters wide which is standard pallet size, there will be extra carriage charges.
Engineered Wood, Solid Wood, or long plank Laminate and Vinyl also incur extra delivery charges as these pallets take up more room on the haulage van/wagon. You can find out these charges by adding the materials to your cart. 

Products that have the words, "On display to order" added to them means that the products may need to be pulled in from another warehouse, which will lead to extended delivery times. Usually 1-7 days.

We do offer a local delivery service for customers living within thirty miles of our head office location. The minimum order value is £149.00 which will reduce your delivery charges to £30.00 per order. Any orders over £500.00 will be delivered free of charge.

You can order any sample of any flooring brand, range, or colour before purchasing your flooring, to check you choose the right flooring for you. Samples are free but we do have a small delivery cost to cover the costs of the delivery. This cost £3.99 per sample. We aim to dispatch your orders within 24 hours if the samples are in stock. We deliver the samples with Royal Mail and the samples are delivered second class postage, within 2-3 business days.

Your deliveries will be delivered at curbside only. You must carry your order into your property yourself or decide for someone to do so. Deliveries can be made by anything from a van to an 18-ton lorry so please make sure your property is accessible for this size vehicle. If access is likely to be a problem, please contact us to notify us prior to placing your order. You can book a 2-hour delivery time if you notify us in advance and receive notifications. To do this you can call us on 0800 996 1922 or at info@floor-land.co.uk 

We strongly advise not to book any flooring installers before the goods have been received as we cannot be held responsible for any consequential losses, late deliveries, or damaged goods, in transit etc. 

If orders are delivered on specified dates/days and on time, but nobody is home, we cannot be held responsible. You will be held liable for these charges. There is a £49.99 charge or £0.89 per kg if the order is over 29kg, for failed deliveries. 

If your order is not as expected, meaning if you have damaged goods, or items missing, please write this on the delivery note before signing it & handing it back to the delivery driver and contact us immediately. If you are not able to inspect the goods directly, please contact us immediately. The pallets should be fully checked for all damage on receipt as these sized pallets can easily be damaged in transit, so it's important to check before signing.

Please note, wood flooring needs to be given time to acclimatize. Please read our policies on this by going to our Engineered and Solid Wood flooring guides.

Thank you for your continued support in these troubling times. If you have any questions at all, please don’t hesitate to contact us on 0800 996 1922.

Returns

We are sure that you will love your flooring but if something is wrong, please get in touch and we will guarantee to rectify your issue. We will allow one opened box to be returned from each order allowing you a good opportunity to inspect your order on delivery.

To be eligible to return your flooring or accessories you must notify us by email within 14 days of receiving your order that you would like to return it. We will supply you with our return address for you to arrange this return of your flooring.

You must ensure that all returns are returned at the customer's expense unless there are manufacturing defaults or faults due to the shipping process.

The flooring or accessories must be returned to the exact condition you received the goods.

If you notice any damage to your items on inspection of your delivery, please do not accept the delivery. You must also state any damage to the paperwork, in detail to say the items have arrived damaged before handing it back to the driver. You must contact us within 48 hours to let us know, so that we can make a claim with the relevant shipping company. For claims after this time (48 hours) this can turn into a very lengthy process, pending a full investigation into the issue.

For any packs that you feel may be damaged or you feel a bad batch then please do not open the packs. Please contact us immediately so we can resolve the issue. All warranties are with the manufacturer and the damaged or faulty products will need to be sent to the manufacturer so they can inspect the faults before exchanging or refund being returned.

If you choose to return your order, there will be a 25% restocking charge. This is 25% of the order total.

Once we have received your order and re-stocked it, we will issue a refund to the payment method used in relation to the original order. 

If you have any questions regarding your return, you can contact us at info@floor-land.co.uk or you can call us on 0800 996 1922