FAQs
At Floor Land, we are committed to being your one-stop-shop for all your flooring needs, bringing you a curated selection of high-quality brands from across the globe. Our team of knowledgeable professionals are always at hand to assist you in finding the right flooring solutions for your unique needs, even if they aren't listed on our website. With our established relationships with leading manufacturers, we stay ahead of the curve, offering you the best in terms of performance, technology, and quality.
What sets us apart is our end-to-end service, including an expert fitting service handled by some of the finest floor fitters in the UK. We understand that every project, big or small, is unique and may present its own challenges. Our experience and attention to detail ensure we rise to every challenge, offering a seamless and efficient service.
We passionately believe that effective communication is key to a successful project. To ensure a seamless and stress-free installation, we take control of coordinating with other trades involved in your project. Our systematic approach ensures that everyone involved in the project is on the same page, facilitating a timely and efficient installation that meets our ambitious standards and, more importantly, your expectations.
The pricing for each project is according to the fitting prices listed on our "Book Installation" page. We consider the complexity of the job and the materials required, ensuring fair and transparent pricing. For spaces exposed to heavy footfall, such as commercial areas, we provide expert advice on suitable, durable materials that can withstand heavy traffic.
Our dedication to customer service doesn't end with the installation. Should you have any questions or need any clarifications about our products or services, we encourage you to contact us through our "Contact Us" page.
At Floor Land, we go beyond providing you with flooring solutions that cater to your aesthetic preferences, practical needs, and budget. We look forward to being of service to you and helping you bring your dream spaces to life.
Shipping
We're in the process of expanding our services to offer international shipping for our valued customers worldwide. Stay tuned for updates on our progress.
Delivery times vary based on your location. Orders are processed and reach you within 24-72 hours. For those in Scotland, please anticipate a slight delay in delivery.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim to make sure our customers love our products, but if you do need to return an order which you no longer need, there is a re-stocking fee to cover our costs.
We have many discount codes available at various times. Please contact one of our friendly team information.
Any questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
