Free Sample Policy

At Floor Land, we understand the importance of seeing and feeling a product before making a final decision. To support this, we offer a 'Try Before You Buy' service where you can order samples of our products to be delivered to your doorstep.

How to Order a Free Sample?

  1. Ordering Process: Navigate to the desired product page on our website. Once there, simply click on the "Order a Free Sample" option. This will allow you to add the sample to your basket, ready for checkout.

  2. Delivery Charges: While the samples themselves are free, there is a nominal charge of £3.99 per sample. This fee helps us cover our delivery costs, ensuring that you receive your chosen samples promptly and in perfect condition.

What Happens Next?

  • Packaging and Dispatch: Once your order is placed, a dedicated member from our team will personally cut, label, and package your samples. We take pride in this process, ensuring each sample is treated with care.

  • Delivery Time: We strive to dispatch samples quickly, aiming for them to be with you within 1-2 days following your order.

Delivery and Collection

  • Standard Sample Delivery: Our typical samples are sent via the reliable services of Royal Mail.

  • Larger Samples: For larger samples, we utilize a special delivery process and rely on various trusted couriers to ensure safe delivery.

  • Local Collection: If you're based near our Flooring Shop in Warrington, Cheshire, you're welcome to collect your samples in person.

Sample Dimensions

Our standard samples measure 250mm in length x 180mm in width. For those requiring a larger glimpse of our products:

  • Larger Sample Requests: If you wish to receive a sample bigger than our standard size, please reach out to our team. We will provide you with a quote and assist you in placing your order.

Haven't Received Your Sample?

Delays, although rare, can happen. If you find that your samples haven't arrived as expected, please get in touch. Our team will promptly track your delivery and provide you with an update, including an estimated day and time of arrival.

In Conclusion

Sampling is a crucial step in ensuring the products you select are perfect for your needs. By providing this service, we aim to enhance your shopping experience and give you confidence in your final choice. We appreciate your trust in us and look forward to assisting you in all your flooring needs.