Privacy

Privacy Policy – Floor Land Ltd

Effective Date: April 2026
Last Updated: April 2026

 

Who We Are

Floor Land Ltd (“we”, “us”, “our”) operates the website:
https://www.floor-land.co.uk

We are a company registered in England and Wales:
Company Number: 14611808

Registered Address: 18 The Wharf Industrial Estate, Wharf Street, Warrington, WA1 2HT
Email:Email: info@floor-land.co.uk

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Floor Land Ltd is the Data Controller.

 

Your Rights

Under UK GDPR, you have the following rights:

• The right to be informed about how your data is used
• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data (“right to be forgotten”)
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing (including marketing)
• Rights related to automated decision-making and profiling

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

 

What Data We Collect

We may collect and process the following personal data:

Information You Provide

• Name
• Email address
• Billing and delivery address
• Telephone number
• Order details and purchase history
• Any information submitted via contact forms or enquiries

Automatically Collected Data

• IP address
• Browser type and device information
• Website usage data (pages visited, time on site, etc.)
• Cookies and tracking technologies

 

How We Use Your Data (Legal Basis)

We only process your personal data where we have a lawful basis to do so:

Contractual Obligation

• To process and deliver your orders
• To manage payments and fulfil purchases
• To communicate regarding your order

Legitimate Interests

• To improve our website, services, and customer experience
• To prevent fraud and ensure website security
• To analyse website performance

Consent

• To send marketing emails or SMS (only where you have opted in)
• To place non-essential cookies (e.g. analytics and advertising)

You can withdraw your consent at any time.

 

Marketing Communications

We will only send you marketing communications if you have explicitly opted in.

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in emails
• Replying STOP to SMS messages
• Contacting us at Email: info@floor-land.co.uk

 

Sharing Your Data

We do not sell your personal data.

However, we may share your information with trusted third parties where necessary to operate our business:

• Shopify – Website and eCommerce platform
• Payment providers – e.g. Shopify Payments, PayPal, Klarna
• Delivery partners – for order fulfilment
• Marketing & analytics providers – e.g. Google Analytics, Meta (Facebook)
• Review platforms – e.g. Judge.me

All third parties are required to process your data securely and in accordance with the law.

 

International Data Transfers

Some of our third-party providers may store or process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses
• Adequacy regulations

 

Data Retention

We only retain your data for as long as necessary:

• Order data: Up to 6–7 years (to comply with legal and tax obligations)
• Marketing data: Until you withdraw consent
• Customer accounts: Until inactive for a reasonable period

 

Cookies

We use cookies to improve your experience on our website.

Types of cookies we use:

• Essential cookies – required for website functionality
• Analytics cookies – to understand website usage
• Marketing cookies – to show relevant advertisements

When you first visit our website, you will be asked to accept or reject non-essential cookies.

You can manage your cookie preferences at any time via our cookie banner.

 

Data Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure servers and encryption
• Restricted access to personal data
• Monitoring against unauthorised access

 

Data Breaches

In the unlikely event of a data breach, we will:

• Investigate and contain the issue
• Notify affected individuals where required
• Report to the ICO where legally necessary

 

Your Right to Access Data

You can request a copy of the personal data we hold about you.

• Requests are free of charge
• We will respond within one month

To make a request, contact:
Email: info@floor-land.co.uk

 

SMS Communications

If you opt into SMS marketing:

• You consent to receive promotional and transactional messages
• Message frequency may vary
• You can opt out at any time by replying STOP

We will not share your phone number for marketing with third parties.

 

Third-Party Content

Our website may include embedded content (e.g. videos, images).
These third-party websites may collect data about you independently.

 

Children’s Data

Our website is not intended for children under 18.
We do not knowingly collect data from minors.

 

Changes to This Policy

We may update this policy from time to time.

Any updates will be posted on this page with a revised effective date.

 

Contact Us

If you have any questions about this policy or how we use your data, please contact:

Floor Land Ltd
Email: Email: info@floor-land.co.uk
18 The Wharf Industrial Estate, Wharf Street, Warrington, WA1 2HT.