|Standard delivery||Free / £39.99||• Delivery within 48 hours
• Between 8am - 6pm on your chosen day
• Book your delivery within a 2-hour window
• Delivery to curbside only
• Free on orders over £500.00
Delivery costs will be calculated as you check out depending on your order quantity. Note that the average delivery time is 1 to 3 business days.
Please be aware that customers living outside of mainland UK or in some territories of Scotland may not be eligible for next day delivery. Deliveries outside mainland UK will incur extra delivery charges. Deliveries to the Scottish Highlands are experiencing some extreme shipping prices. We're working hard to achieve the best options for the future. If we feel that the required orders are not sufficient to the cost of the deliveries, then we are cancelling orders and refunding payments to customers who live in certain areas of the Scottish Highlands. It is always best to contact us initially to get shipping prices before placing any or all orders so you're aware of the exact cost of any extra shipping costs. Once you have placed your order online without calling us first, we will be in contact to arrange the best delivery options/pricing available, if possible.
For deliveries of engineered wood or flooring that have extra-long planks, the delivery will exceed standard delivery charge, due to pallet sizes and the space these pallets use on each lorry. These charges are £79.99 per pallet but if you spend over £500.00, we endeavor to offer free delivery.
As soon as you place your order our shipping partners are notified, and the shipment gets collected the same day. Once the shipment leaves our depot, we aim to get your order to you as fast as possible between the hours of 8 am and 6 pm. Current guidelines for haulage companies are stating between 24-72 hours in mainland U.K. or five business days outside mainland U.K. We will notify you if there are any problems with getting your order to you in this specified period.
All delivery costs are based on weight & size of each pallet/order. You can be sure that we work hard to bring you the best possible prices on all weights and sizes. Currently prices are £39.99 per delivery to mainland U.K. if you spend less than £500.00. For prices outside mainland U.K. The set charge will be £80.00 on orders under £500.00. For prices outside mainland U.K. please contact us and we can happily provide you with a quotation. For deliveries on pallets over 1.4 metres long, or 1.0 metres wide, which is standard pallet size, there will be extra carriage charges. Engineered Wood, Solid Wood, or long plank Laminate and Vinyl also incur extra delivery charges as these pallets accept more room on the haulage van/wagon. You can find out these charges by adding the materials to your cart. Your orders will be delivered on a wooden pallet as this is the only way we can ship the products to the customer. It would be the customer's responsibility to dispose of the wooden pallet as it is not possible to have it collected, afterwards.
We do offer a local delivery service for customers living within thirty miles of our head office location. The minimum order value is £500.00, which will reduce your delivery charges to £30.00 per order. Any orders over £500.00 will be delivered free of charge.
You can order any sample of any flooring brand, range, or colour before purchasing your flooring, to check your closing the right flooring for you. Samples are free but we do have a small delivery cost to cover the costs of the delivery. This cost £3.99 per sample. We aim to dispatch your orders within 24 hours if the samples are in stock. We deliver the samples with Royal Mail and the samples are delivered second class postage.
Your deliveries will be delivered at curbside only. You must carry your order into your property yourself or decide for someone to do so. Deliveries can be made by anything from a van to an 18-ton lorry so please make sure your property is accessible for this size vehicle. If access is likely to be a problem, please contact us to notify us prior to placing your order. You can book a 2-hour delivery time if you notify us in advance and receive notifications. To do this you can call us on 0800 996 1922 or at email@example.com
We strongly advise not to book any installations before the goods have been received as we cannot be held responsible for any consequential losses or damage in transit etc.
If orders are delivered on specified dates/days and on time, but nobody is home, we cannot be held responsible. You will be held liable for these charges. There is a £49.99 charge or £1.00 per kg if the order is over 29kg, for failed deliveries. If your order is not as expected, meaning if you have damaged goods, or items missing, please write this on the delivery note before signing it & handing it back to the delivery driver and contact us immediately. If you are not able to inspect the goods directly, please contact us immediately. Please note, wood flooring needs to be given time to acclimatise. Please read our policies on this by going to our Engineered and Solid Wood flooring guides.