Quickstep Eligna Laminate Flooring Merbau

Delivery costs will be calculated as you check out depending on your order quantity. Note that the average delivery time is 1 to 3 business days.

Please be aware that customers living outside of mainland UK or in some territories of Scotland may not be eligible for next day delivery.  Deliveries outside mainland UK will incur extra delivery charges. Deliveries to the Scottish Highlands are experiencing some extreme shipping prices. We're working hard to achieve the best options for the future. If we feel that the required orders are not sufficient to the cost of the deliveries, then we are cancelling orders and refunding payments to customers who live in certain areas of the Scottish Highlands. It is always best to contact us initially to get shipping prices before placing any or all orders so you're aware of the exact cost of any extra shipping costs. Once you have placed your order online without calling us first, we will be in contact to arrange the best delivery options/pricing available, if possible.

Experience hassle-free shopping with our complimentary delivery service across mainland U.K. for orders exceeding £750.00. Understandably, our large-scale deliveries are dispatched via pallets through specialized haulage services. As a result, these shipments don't offer the conventional tracking features commonly seen in services like Royal Mail. However, we're committed to keeping you informed. For an estimated delivery time within a two-hour window, simply reach out to us by 9am on your scheduled delivery day. Plus, we ensure you're well-prepared by sending an email notification a day before your delivery, confirming the arrival of your order the next day.

Deliveries featuring engineered wood or flooring with exceptionally long planks incur additional charges, reflecting the larger pallet sizes and the increased space they occupy on our lorries. For these specific shipments, a fee of £79.99 per pallet applies, offering a substantial saving from the standard rate of £99.00 per pallet. This discounted rate is available for orders exceeding £750.00, ensuring value alongside our premium delivery service.

As soon as you place your order our shipping partners are notified, and the shipment gets collected the same day. Once the shipment leaves our depot, we aim to get your order to you as fast as possible between the hours of 8 am and 6 pm. Current guidelines for haulage companies are stating between 1-3 days in mainland U.K. We are quoting up to 3-5 business days outside mainland U.K.

All delivery costs are based on weight & size of each pallet/order. You can be sure that we work hard to bring you the best possible prices on all weights and sizes. Currently prices are £49.99 per delivery to mainland U.K. if you spend less than £750.00. For prices outside mainland U.K. The set charge will be £80.00 on orders under £750.00. For prices outside mainland U.K. Please contact us and we can happily provide you with a quotation. See the map of mainland U.K. below so you can gain an idea of where we mean when we say mainland U.K. For deliveries on pallets over 1.5 meters long, or 1.0 meters wide which is standard pallet size, there will be extra carriage charges. Engineered wood, solid wood, or long plank laminate and vinyl also incur extra delivery charges as these pallets take up more room on the haulage van/wagon. You can find out these charges by adding the materials to your cart. Your orders will be delivered on a wooden pallet as this is the only way we can ship the products to the customer. It would be the customer's responsibility to dispose of the wooden pallet as it is not possible to have it collected, afterwards.

We do offer a local delivery service for customers living within thirty miles of our head office location. The minimum order value is £750.00, which will reduce your delivery charges to £40.00 per order. Any orders over £750.00 will be delivered free of charge.

You can order any sample of any flooring brand, range, or colour before purchasing your flooring, to check you choose the right flooring for you. Samples are free but we do have a small delivery cost to cover the costs of the delivery. This cost £3.99 per sample. We aim to dispatch your orders within 24 hours if the samples are in stock. We deliver the samples with Royal Mail and the samples are delivered second class postage, within 2-3 business days.

Your deliveries will be delivered at curbside only. You must carry your order into your property yourself or decide for someone to do so. Deliveries can be made by anything from a van to an 18-ton lorry so please make sure your property is accessible for this size vehicle. If access is likely to be a problem, please contact us to notify us prior to placing your order. You can book a 2-hour delivery time if you notify us in advance and receive notifications. To do this you can call us on 0800 996 1922 or at sales@floor-land.co.uk 

We strongly advise not to book any flooring installers before the goods have been received as we cannot be held responsible for any consequential losses, late deliveries, or damaged goods, in transit etc. 

If orders are delivered on specified dates/days and on time, but nobody is home, we cannot be held responsible. You will be held liable for these charges. There is a £49.99 charge or £0.89 per kg if the order is over 29kg, for failed deliveries. 

If your order is not as expected, meaning if you have damaged goods, or items missing, please write this on the delivery note before signing it & handing it back to the delivery driver and contact us immediately. If you are not able to inspect the goods directly, please contact us immediately. The pallets should be fully checked for all damage on receipt as these sized pallets can easily be damaged in transit, so it's important to check before signing.

Please note, wood flooring needs to be given time to acclimatize. Please read our policies on this by going to our Engineered and Solid Wood flooring guides.

Thank you for your continued support in these troubling times. If you have any questions at all, please don’t hesitate to contact us on 0800 996 1922.

We are sure that you will love your flooring but if something is wrong, please get in touch and we will guarantee to rectify your issue. We will allow one opened box to be returned from each order allowing you a good opportunity to inspect your order on delivery.

To be eligible to return your flooring or accessories you must notify us by email within 14 days of receiving your order that you would like to return it. We will supply you with our return address for you to arrange this return of your flooring.

You must ensure that all returns are returned at the customer's expense unless there are manufacturing defaults or faults due to the shipping process.

The flooring or accessories must be returned to the exact condition you received the goods.

If you notice any damage to your items on inspection of your delivery, please do not accept the delivery. You must also state any damage to the paperwork, in detail to say the items have arrived damaged before handing it back to the driver. You must contact us within 48 hours to let us know, so that we can make a claim with the relevant shipping company. For claims after this time (48 hours) this can turn into a very lengthy process, pending a full investigation into the issue.

For any packs that you feel may be damaged or you feel a bad batch then please do not open the packs. Please contact us immediately so we can resolve the issue. All warranties are with the manufacturer and the damaged or faulty products will need to be sent to the manufacturer so they can inspect the faults before exchanging or refund being returned.

If you choose to return your order, there will be a 25% restocking charge. This is 25% of the order total.

Once we have received your order and re-stocked it, we will issue a refund to the payment method used in relation to the original order. 

If you have any questions regarding your return, you can contact us at info@floor-land.co.uk or you can call us on 0800 996 1922