Balterio
Berry Alloc
Elka
Floor Land
Quick-Step
Floorify
Ultra Floor
Comfort Gold Acoustic Underlay
£64.99£39.99
Comfort Silver Acoustic Underlay
£39.99£29.99
Add 10% extra for cuts & wastage
£3.99 hard flooring sample delivery
- Floorify Dealer
- UK Stock Held
- Official Quick-Step Dealer
- Expert Technical Advice
- Nationwide Delivery
- Showroom in Warrington
Description
Specifications
Key features
Dimensions
Usage & guarantee
Other details
Installation
Delivery
Shipping Policy
| Delivery Service | Price | Details |
|---|---|---|
|
Standard delivery |
Free / £49.99 |
• Delivery within 24-72 hours (due to current guidelines) • Between 8am - 6pm on your chosen day • Delivery is to curbside only • Free delivery on orders over £750.00 |
Delivery Information
At Floor Land, we work hard to provide a fast, reliable, and cost-effective delivery service throughout the UK. Most orders are delivered within 1–3 working days, allowing you to start your flooring project as quickly as possible.
Delivery costs are automatically calculated at checkout based on the size, weight, and quantity of products ordered.
Carpet Orders
Please allow 3–5 working days for carpet deliveries. Due to the size and weight of carpet rolls, deliveries require specialist handling and are typically carried out by a two-person delivery team to ensure safe transportation and unloading.
Free Delivery on Orders Over £750
We offer FREE standard delivery to mainland UK on most orders over £750.
Our flooring is delivered using specialist flooring and pallet haulage networks to ensure your order arrives safely and securely. Unlike standard parcel deliveries, pallet shipments require specialist transport due to their size and weight.
Delivery Charges
Mainland UK
- Orders over £750 – Free delivery*
- Orders under £750 – £49.99 delivery charge
Small Orders
Orders valued at £399 or less may incur a delivery charge of £69.99 due to the increasing costs associated with transporting low-volume pallet deliveries.
Large Plank & Wood Flooring Deliveries
Some products require larger pallets due to their dimensions. This includes:
- Engineered Wood Flooring
- Solid Wood Flooring
- Extra-long plank laminate flooring
- Extra-long plank luxury vinyl flooring
These products may incur an additional delivery charge of £79.99 per pallet due to the increased space required during transportation.
Any additional charges will be displayed during checkout where applicable.
Deliveries Outside Mainland UK
Deliveries to:
- Scottish Highlands
- Scottish Islands
- Northern Ireland
- Isle of Wight
- Isle of Man
- Channel Islands
- Other remote UK locations
may incur additional carriage charges.
Due to the significant cost differences between regions, we strongly recommend contacting our team before placing your order, so we can provide an accurate delivery quotation. See our mainland UK map here.
In some remote areas, delivery costs can exceed the value of smaller orders. If this occurs, we may need to contact you to discuss alternative delivery options or issue a full refund if delivery is not commercially viable.
Delivery Times
Mainland UK
Most orders arrive within:
1–3 working days
Remote Areas & Offshore Locations
Please allow:
3–5 working days
Delivery times may vary depending on product availability, supplier location, weather conditions, and carrier schedules.
Order Tracking
Most flooring orders are delivered on pallets via specialist haulage companies rather than parcel couriers.
As a result, live tracking is not always available.
However, we will:
- Send a delivery confirmation email prior to dispatch
- Notify you of your expected delivery date
- Provide an estimated 2–3 hour delivery window where available
If you require an estimated arrival time, please contact us before 9:00am on your scheduled delivery day and our team will do their best to assist.
Local Delivery Service
Customers located within approximately 30 miles of our Warrington showroom may be eligible for our local delivery service.
Local Delivery Charges
- Orders under £500 – £40 delivery charge
- Orders over £500 – FREE local delivery
Please contact us to check eligibility.
Sample Deliveries
Choosing the right flooring is important, which is why we encourage customers to order samples before purchasing.
Sample Delivery Charges
- Hard Flooring Samples – £3.99
- Carpet Samples – £1.99
Samples are normally dispatched within 24 hours when in stock and are sent via Royal Mail 2nd Class, with delivery typically taking 2–3 working days.
Delivery Access Requirements
Flooring orders are delivered kerbside only.
This means:
- The driver will deliver your order to the nearest safe access point.
- Customers are responsible for moving the flooring into their property.
- Deliveries may be made using vehicles ranging from small vans to 18-tonne lorries.
If your property has restricted access, narrow roads, steep driveways, or any potential delivery difficulties, please contact us before placing your order.
Pallet Deliveries
Most flooring orders are shipped on wooden pallets to protect the products during transit.
Please note:
- Pallets remain the property of the customer once delivered.
- Pallets cannot normally be collected after delivery.
- Customers are responsible for pallet disposal.
Before Booking Your Installer
We strongly recommend that you do not book flooring installers until your goods have been received and checked.
While we work hard to ensure every delivery arrives on time, factors outside our control can occasionally cause delays. Floor Land cannot accept responsibility for installation costs, fitting charges, or any consequential losses arising from delayed or damaged deliveries.
Missed Deliveries
Please ensure someone is available to accept your delivery on the agreed delivery date.
If a delivery cannot be completed because nobody is available to receive the goods, redelivery charges will apply.
Redelivery Charges
- £49.99 per failed delivery
- Or £0.89 per kg for shipments over 29kg
Damaged or Missing Goods
Please inspect your order carefully upon delivery.
If any items are damaged or missing:
- Clearly note the issue on the driver's delivery paperwork before signing.
- Take photographs where possible.
- Contact Floor Land immediately.
Large pallet deliveries can occasionally sustain damage during transportation, so it is important that any issues are reported at the time of delivery.
Failure to report visible damage upon receipt may affect our ability to process a claim with the carrier.
Wood Flooring Acclimatisation
Engineered wood and solid wood flooring must be acclimatised before installation.
Please ensure you follow the manufacturer's guidance regarding storage, acclimatisation periods, and installation conditions before fitting your flooring.
Why Buy from Floor Land?
Trusted UK flooring specialist
Free delivery available on qualifying orders
Fast nationwide delivery
Thousands of flooring products available
Expert advice from experienced flooring professionals
Samples available before you buy
Competitive prices from leading flooring brands
If you have any questions regarding delivery, please contact our friendly team who will be happy to help.
Telephone: 03331381111
Email: sales@floor-land.co.uk
Returns
Returns & Refunds Policy
Last Updated: June 21st, 2026
At Floor Land Ltd, we want you to be completely satisfied with your purchase. This policy explains your rights when cancelling an order, returning goods, and obtaining a refund.
Nothing in this policy affects your statutory rights under applicable consumer protection legislation.
1. Your Right to Cancel
If you are purchasing as a consumer, you have the legal right to cancel your order within 14 days without giving any reason.
The cancellation period expires 14 days after:
- The day you receive the goods; or
- Where multiple goods are delivered separately, the day you receive the final item in the order.
- 14-day window is extended if it falls over weekends or public holidays
To exercise your right to cancel, you must notify us of your decision before the cancellation period expires.
2. How to Submit a Cancellation or Return Request
Customers With an Online Account
To start a cancellation or return request, please log into your account at:
https://account.floor-land.co.uk
Navigate to your order history and follow the returns process.
Customers Who Checked Out Using a Phone Number
If you completed your purchase using a phone number only and do not have access to the online account portal, please use the order management link provided in your SMS order confirmation.
Alternatively, you may contact us directly using the details provided at the end of this policy.
3. Returning Goods After Cancellation
Once you have informed us that you wish to cancel your order, you must return the goods to us within 14 days.
We will provide return instructions and the appropriate return address once your cancellation request has been received.
Returned goods should:
- Be returned in a reasonable condition.
- Include all components supplied.
- Be securely packaged to prevent damage during transport.
Customers are entitled to inspect goods in the same manner they would be able to in a retail showroom.
For flooring products, we recommend inspecting one pack before opening additional packs.
Where goods have been handled beyond what is necessary to establish their nature, characteristics, and functionality, we reserve the right to make a deduction from the refund to reflect any loss in value.
4. Return Shipping Costs
Unless goods are faulty, damaged, incorrectly supplied, or otherwise not in conformity with the contract, customers are responsible for the cost of returning goods.
Due to the size and weight of flooring products, pallet return costs can be significant and should be considered before placing an order.
5. Refunds
Where a customer exercises their legal right to cancel within the 14-day cancellation period, we will refund:
- The purchase price paid for the goods.
- The cost of the standard delivery service selected when placing the order.
If a premium or upgraded delivery service was selected, only the cost of standard delivery will be refunded.
Refunds will be made using the same payment method originally used for the transaction unless otherwise agreed.
We will process refunds within 14 days of:
- Receiving the returned goods; or
- Receiving satisfactory evidence that the goods have been returned.
6. Order Cancellations Before Dispatch
Customers may cancel an order before dispatch by contacting us as soon as possible.
Where an order has not been dispatched, a full refund will normally be issued.
Where an order has already been dispatched, the order will be treated as a cancellation under this policy and returned in accordance with the procedures above.
7. Damaged, Faulty or Incorrect Goods
Customers should inspect goods upon delivery.
If goods arrive damaged, faulty, defective, or incorrect, customers should notify us as soon as reasonably possible.
Where visible transit damage exists, customers should:
- Record the damage on the carrier's delivery documentation where possible.
- Take photographs of the damage.
- Notify us within 48 hours of delivery where possible.
Failure to notify us within 48 hours will not affect your statutory rights, but may delay our ability to investigate claims with the carrier.
If goods are believed to be defective, customers should stop installation immediately and contact us before opening additional packs.
Where goods are found to be faulty, damaged, or not as described, we will provide an appropriate remedy in accordance with consumer law, which may include repair, replacement, price reduction, or refund.
8. Products Excluded From The Right To Cancel
The legal right to cancel does not apply to:
- Goods made to the customer's specifications.
- Custom-cut flooring.
- Bespoke or personalised products.
- Special-order products sourced specifically for a customer where production or procurement has commenced.
- Goods that have been inseparably mixed with other items after delivery.
- Installed flooring products.
Where a product falls within one of these exemptions, this will be communicated at the point of purchase where reasonably possible.
9. Special Order Products
Products specifically manufactured, imported, or ordered for a customer may not be eligible for cancellation once production or procurement has begun.
Where cancellation is requested after costs have been incurred, we reserve the right to recover reasonable costs directly resulting from the cancellation.
10. Inspection Before Installation
Customers are responsible for checking all flooring prior to installation.
No claims relating to visible defects, colour variation, shade differences, or incorrect products can be accepted once the flooring has been installed.
Installation constitutes acceptance of the product's visible condition.
11. Manufacturer Warranties
Many products supplied by Floor Land Ltd include manufacturer-backed warranties.
Where a warranty claim is made, the manufacturer may require inspection of the product before approving any repair, replacement, or refund.
Warranty terms vary by manufacturer and product.
12. Contact Information
Floor Land Ltd, 18 Wharf Street, The Wharf Industrial Estate, Warrington, WA1 2HT, United Kingdom.
Email: sales@floor-land.co.uk
Telephone: 0333 138 1111
