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- Official Quick-Step Dealer
- Expert Technical Advice
- Nationwide Delivery
- Showroom in Warrington
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Description
Comfort Silver Acoustic Underlay – 3mm Thick with Built-In DPM
Product Overview
The Comfort Silver Acoustic Underlay is a high-performance laminate flooring underlay and wood flooring underlay designed to improve comfort, reduce noise, and protect your flooring installation from moisture. Featuring a built-in Silver Metallised PET damp proof membrane (DPM), this premium underlay provides excellent moisture resistance while helping to create a quieter and more comfortable living environment.
With an impressive 19dB impact sound reduction, Comfort Silver Acoustic Underlay is ideal for busy households, flats, apartments, and multi-storey homes where noise control is important. The 3mm construction helps smooth out minor subfloor imperfections while providing additional thermal insulation beneath your floor.
Supplied in a convenient 15m x 1m roll, this affordable and easy-to-install laminate flooring underlay offers the perfect balance of acoustic performance, moisture protection, and floor support.
Key Features
- Premium laminate flooring underlay
- Suitable wood flooring underlay
- 3mm thick for excellent comfort and support
- Built-in Silver Metallised PET DPM
- Helps protect flooring against moisture
- Reduces impact sound by up to 19dB
- Improves room acoustics and reduces noise transfer
- Helps smooth minor subfloor imperfections
- Provides additional thermal insulation
- Easy-to-install 15m x 1m roll
Why Choose Comfort Silver Acoustic Underlay?
Choosing the right wood flooring underlay or laminate flooring underlay can significantly improve the performance and lifespan of your floor. Comfort Silver Acoustic Underlay helps create a quieter home by reducing everyday footfall noise while offering reliable moisture protection through its integrated damp proof membrane.
The insulating properties of the underlay also help improve comfort underfoot and contribute to a warmer room environment, making it an excellent choice for both laminate and wood flooring installations.
Installation & Suitability
Comfort Silver Acoustic Underlay is suitable for most laminate flooring and engineered wood flooring installations. Simply roll out the underlay, ensure joints are securely taped, and install your flooring according to the manufacturer's instructions.
Delivery & Accessories
Order Comfort Silver Acoustic Underlay online from Floor Land with fast UK delivery. Complete your installation with matching flooring accessories, profiles, and flooring trims available from our extensive range.
Specifications
Key features
Dimensions
Usage & guarantee
Other details
Installation
- Roll & Cut
Delivery
Shipping Policy
| Delivery Service | Price | Details |
|---|---|---|
|
Standard delivery |
Free / £49.99 |
• Delivery within 24-72 hours (due to current guidelines) • Between 8am - 6pm on your chosen day • Delivery is to curbside only • Free delivery on orders over £750.00 |
Delivery Information
At Floor Land, we work hard to provide a fast, reliable, and cost-effective delivery service throughout the UK. Most orders are delivered within 1–3 working days, allowing you to start your flooring project as quickly as possible.
Delivery costs are automatically calculated at checkout based on the size, weight, and quantity of products ordered.
Free Delivery on Orders Over £750
We offer FREE standard delivery to mainland UK on most orders over £750.
Our flooring is delivered using specialist flooring and pallet haulage networks to ensure your order arrives safely and securely. Unlike standard parcel deliveries, pallet shipments require specialist transport due to their size and weight.
Delivery Charges
Mainland UK
- Orders over £750 – Free delivery*
- Orders under £750 – £49.99 delivery charge
Small Orders
Orders valued at £399 or less may incur a delivery charge of £69.99 due to the increasing costs associated with transporting low-volume pallet deliveries.
Large Plank & Wood Flooring Deliveries
Some products require larger pallets due to their dimensions. This includes:
- Engineered Wood Flooring
- Solid Wood Flooring
- Extra-long plank laminate flooring
- Extra-long plank luxury vinyl flooring
These products may incur an additional delivery charge of £79.99 per pallet due to the increased space required during transportation.
Any additional charges will be displayed during checkout where applicable.
Deliveries Outside Mainland UK
Deliveries to:
- Scottish Highlands
- Scottish Islands
- Northern Ireland
- Isle of Wight
- Isle of Man
- Channel Islands
- Other remote UK locations
may incur additional carriage charges.
Due to the significant cost differences between regions, we strongly recommend contacting our team before placing your order, so we can provide an accurate delivery quotation. See our mainland UK map here.
In some remote areas, delivery costs can exceed the value of smaller orders. If this occurs, we may need to contact you to discuss alternative delivery options or issue a full refund if delivery is not commercially viable.
Delivery Times
Mainland UK
Most orders arrive within:
1–3 working days
Remote Areas & Offshore Locations
Please allow:
3–5 working days
Delivery times may vary depending on product availability, supplier location, weather conditions, and carrier schedules.
Order Tracking
Most flooring orders are delivered on pallets via specialist haulage companies rather than parcel couriers.
As a result, live tracking is not always available.
However, we will:
- Send a delivery confirmation email prior to dispatch
- Notify you of your expected delivery date
- Provide an estimated 2–3 hour delivery window where available
If you require an estimated arrival time, please contact us before 9:00am on your scheduled delivery day and our team will do their best to assist.
Local Delivery Service
Customers located within approximately 30 miles of our Warrington showroom may be eligible for our local delivery service.
Local Delivery Charges
- Orders under £500 – £40 delivery charge
- Orders over £500 – FREE local delivery
Please contact us to check eligibility.
Sample Deliveries
Choosing the right flooring is important, which is why we encourage customers to order samples before purchasing.
Sample Delivery Charges
- Hard Flooring Samples – £3.99
- Carpet Samples – £1.99
Samples are normally dispatched within 24 hours when in stock and are sent via Royal Mail 2nd Class, with delivery typically taking 2–3 working days.
Delivery Access Requirements
Flooring orders are delivered kerbside only.
This means:
- The driver will deliver your order to the nearest safe access point.
- Customers are responsible for moving the flooring into their property.
- Deliveries may be made using vehicles ranging from small vans to 18-tonne lorries.
If your property has restricted access, narrow roads, steep driveways, or any potential delivery difficulties, please contact us before placing your order.
Pallet Deliveries
Most flooring orders are shipped on wooden pallets to protect the products during transit.
Please note:
- Pallets remain the property of the customer once delivered.
- Pallets cannot normally be collected after delivery.
- Customers are responsible for pallet disposal.
Before Booking Your Installer
We strongly recommend that you do not book flooring installers until your goods have been received and checked.
While we work hard to ensure every delivery arrives on time, factors outside our control can occasionally cause delays. Floor Land cannot accept responsibility for installation costs, fitting charges, or any consequential losses arising from delayed or damaged deliveries.
Missed Deliveries
Please ensure someone is available to accept your delivery on the agreed delivery date.
If a delivery cannot be completed because nobody is available to receive the goods, redelivery charges will apply.
Redelivery Charges
- £49.99 per failed delivery
- Or £0.89 per kg for shipments over 29kg
Damaged or Missing Goods
Please inspect your order carefully upon delivery.
If any items are damaged or missing:
- Clearly note the issue on the driver's delivery paperwork before signing.
- Take photographs where possible.
- Contact Floor Land immediately.
Large pallet deliveries can occasionally sustain damage during transportation, so it is important that any issues are reported at the time of delivery.
Failure to report visible damage upon receipt may affect our ability to process a claim with the carrier.
Wood Flooring Acclimatisation
Engineered wood and solid wood flooring must be acclimatised before installation.
Please ensure you follow the manufacturer's guidance regarding storage, acclimatisation periods, and installation conditions before fitting your flooring.
Why Buy from Floor Land?
Trusted UK flooring specialist
Free delivery available on qualifying orders
Fast nationwide delivery
Thousands of flooring products available
Expert advice from experienced flooring professionals
Samples available before you buy
Competitive prices from leading flooring brands
If you have any questions regarding delivery, please contact our friendly team who will be happy to help.
Telephone: 03331381111
Email: sales@floor-land.co.uk
Returns
Returns & Refund Policy
We're certain you'll be thrilled with your new flooring, but should any concerns arise, we stand ready to assist in resolving them. We allow the return of one opened box from each order, offering you the chance to assess your purchase upon arrival.
To qualify for a return, it's necessary to alert us through email within a 30-day period after receiving your order. Upon your notification, we'll provide our return address so you can arrange the return at your own timing.
For the return to be successful, the flooring or accessories should remain in the same state as when they were delivered. We allow up to one unopened box. Any more opened boxes without confirmation from us will not qualify for the refund.
In the event that you detect any damage to your items upon delivery, kindly decline acceptance. All damage must be carefully documented on the delivery paperwork prior to being handed back to the driver. Reach out to us within a 48-hour period to inform us of the problem so that we can swiftly lodge a claim with the appropriate shipping provider. Any claims placed beyond this 48-hour period might result in an extensive investigation. We facilitate one pickup per return; if the customer is unavailable at the pickup time, it becomes the customer's obligation to return the goods at their own expense, but you would still be charged the collection fee for the missed collection.
If you believe a package is damaged or has a defective batch, please refrain from opening any further packages. Contact us right away so we can provide assistance. All warranties are supplied by the manufacturer, and any defective products will require a manufacturer inspection before an exchange or refund can be sanctioned.
1. Returns & Refunds Policy
We understand that sometimes a product may not be suitable, arrive damaged, or be faulty. We aim to provide a straightforward return process in line with consumer rights.
1.1 Return Eligibility
Customers have 30 days from the date of delivery to return goods for any of the following reasons:
- The product is no longer suitable.
- The product is damaged or faulty.
- The customer has changed their mind.
After 30 days, returns and cancellations will no longer be accepted unless the product is faulty or not as described, in line with consumer rights.
1.2 Return Process & Shipping Costs
- Customers must notify us via email within 30 days if they wish to return an item.
- Returns must be sent in their original, unused condition with all original packaging.
- Customers are responsible for covering the return shipping fees, including:
- The original delivery charge (even if it was provided for free on orders over £750.00).
- The cost of returning the goods to us.
- Any fees incurred through alternative payment methods such as PayPal, Klarna, or other third-party checkout services offered on our website will be deducted to cover associated business costs.
- For pallet-sized orders, delivery charges can be significant due to the nature of the shipment. Customers should consider these costs before placing an order.
- Refunds will be processed once the returned goods are received and inspected.
2. Cancellations & Refunds After 30 Days
If a customer decides to cancel or return an order after 30 days, the cancellation fees will be charged to cover the shipping costs only, not our own workplace costs. These fees reflect the actual shipping expenses incurred to prevent financial loss to our company.
2.1 Free Delivery Orders Over £750.00 & Cancellation Costs
- We offer free delivery on orders over £750.00. However, if an order is later cancelled or returned, we must retain the actual shipping fees that were incurred to ship the order to the customer. These costs estimate £99.99 plus VAT dependent on what part of the UK you're.
- We can provide invoice documentation to transparently show the shipping costs associated with the order.
- Any fees incurred through alternative payment methods such as PayPal, Klarna, or other third-party checkout services offered on our website will be deducted to cover associated business costs.
3. Faulty or Damaged Goods – 30-Day Return Window
- Customers have up to 30 days from the date of delivery to return an item if it is faulty or damaged.
- If a product arrives damaged or faulty, we must be informed within 48 hours of delivery. We may request photographic evidence to process a replacement or refund.
- Refunds or replacements for faulty items will only be offered within the 30-day period set by consumer protection regulations.
- Please note that customers are advised to read manufacturer data sheets of all products purchased prior to installation. These can be requested from Floor Land Ltd or downloaded online from manufacturer websites.
4. Non-Returnable Items
Certain products may be exempt from returns due to hygiene, customization, or special-order status. If this applies, it will be stated at the time of purchase.
5. Contact Information
For all return requests or further enquiries, please contact our customer service team:
Contact Email: sales@floor-land.co.uk
Contact Phone Number: 03331381111
By placing an order, customers agree to the above terms regarding returns, cancellations, and associated costs.
If a customer places a special order that requires manufacturing by the relevant supplier and later decides to cancel, they will be liable for a 30% restocking charge to cover our costs. Customers have a 7-day window from the date of the order to cancel without incurring this charge.
Once we receive and restock your return, we will proceed to issue a refund using your original payment method and exclude any delivery or restocking fees that are owed from the total payment, which will be credited back to you.
Should you have any questions or concerns about your return, feel free to contact us at sales@floor-land.co.uk or call us on 03331381111
