Storm Saxony Carpet

Storm Saxony Carpet Collection

Rich in texture and built for comfort, the Storm Carpet is where bold luxury meets everyday practicality. Designed with a beautifully deep pile and a soft touch feel, this Saxony carpet is ideal for homeowners who want both warmth and resilience in their living spaces.

Crafted using a tufted construction and made with 100% two-ply soft touch frieze polypropylene yarn, Storm delivers a dense, cushioned surface that feels indulgent underfoot. With an impressive pile height of approximately 18–20mm and a pile weight of 2950g/m², it’s a carpet you’ll notice the moment you walk into the room.

Key Features:

• Exceptionally Deep Pile: With up to 20mm of softness, Storm provides a plush, luxurious texture ideal for bedrooms, living rooms, and snug spaces.

• Soft Yet Durable: Despite its silky feel, this carpet is rated Class 23 for heavy domestic use, making it perfect for busy households.

• Reliable Backing: Supported by strong Action backing for added durability and stability on all floor types.

• Fade & Water Resistant: Features light fastness of 5–6 and water resistance between 4–5, helping it look newer for longer.

• Generous Weight & Width Options: With a total weight of 3950g/m², Storm is available in 4m and 6m widths, providing flexibility for fitting larger or open-plan rooms.

Whether you’re creating a cosy retreat or a warm family gathering space, the Storm Carpet offers the perfect blend of softness, performance, and style. It’s a carpet that doesn’t just look good, it feels amazing too.

Please note: Colour shades may vary slightly when viewed on screen. We recommend visiting our Warrington showroom or ordering a free sample to appreciate the true look and feel.

Looking for comfort that stands up to everyday life? Contact us today for a tailored quote and discover why the Storm Carpet is a top choice for style and substance.

Shipping Policy

Last updated: 11 August 2026

This Returns & Refunds Policy explains the arrangements applying to cancellations, returns and refunds for Goods purchased from Floor Land Ltd. It should be read together with our Terms and Conditions of Sale.

Nothing in this Policy excludes, restricts or otherwise affects any statutory right or remedy which cannot lawfully be excluded or restricted.

1. Your Right to Cancel

1.1 If you are a Consumer and purchase Goods from us under a qualifying distance or off-premises contract, you have the statutory right to cancel the Contract without giving any reason.

1.2 The cancellation period will normally expire 14 days after the day on which you, or a person nominated by you other than the carrier, acquires physical possession of the Goods.

1.3 Where Goods forming part of the same Order are delivered separately, the cancellation period will be calculated in accordance with applicable law.

1.4 To exercise your right to cancel, you must inform us of your decision by a clear statement before the cancellation period expires.

1.5 The statutory change-of-mind cancellation right does not apply to an ordinary purchase made in person at our premises merely because you have changed your mind, unless we expressly agree otherwise.

1.6 Nothing in this Policy affects your statutory rights.

2. How to Cancel or Request a Return

2.1 Customers with an online account may start a cancellation or return request through their Floor Land account at https://account.floor-land.co.uk.

2.2 If you checked out using a telephone number and do not have access to the online account portal, you may use the order-management link contained in your SMS order confirmation.

2.3 Alternatively, you may notify us by email at sales@floor-land.co.uk, by telephone on 0333 138 1111, or in writing at Floor Land Ltd, The Wharf Industrial Estate, 18 Wharf Street, Warrington, WA1 2HT.

2.4 You do not have to use our online returns process to exercise a statutory cancellation right. Any clear statement informing us of your decision to cancel is sufficient, provided it is made within the applicable cancellation period.

3. Returning Goods Following Cancellation

3.1 Once you have informed us that you are exercising a statutory right to cancel, you must return the Goods without undue delay and in any event no later than 14 days after the day on which you informed us of your decision to cancel.

3.2 We will provide the appropriate return instructions and return address after receiving your cancellation or return request.

3.3 Returned Goods must be appropriately protected for transport and should include all components supplied with them.

3.4 Flooring and long flooring accessories are heavy, bulky and/or unusually shaped and cannot normally be returned safely by ordinary post. Depending on the Goods, a specialist pallet carrier or specialist long-length/tube carrier may therefore be required.

3.5 You may arrange suitable return transport yourself. You are responsible for ensuring that the Goods are adequately packaged and protected for the return journey, subject to your statutory rights.

3.6 Where available, we may offer to arrange return collection on your behalf. The applicable collection charge will be confirmed before the collection is booked.

4. Cost of Returning Unwanted Goods

4.1 Unless the Goods are faulty, damaged, incorrectly supplied or otherwise do not conform to the Contract, you are responsible for the direct cost of returning Goods following a change-of-mind cancellation, where we have informed you of that responsibility as required by law.

4.2 Pallet Returns – Standard UK Delivery Areas. Flooring Orders commonly require return by a specialist pallet network or flooring carrier. Although our standard outbound pallet delivery charge is currently £49.99, and qualifying Orders over £750 may receive free standard outbound delivery, these are our retail outbound delivery charges and do not represent the cost of collecting and returning a pallet to us. For standard UK delivery areas, the estimated cost of returning Goods by pallet is up to £120 per pallet. The actual cost will depend on factors including the collection postcode, pallet dimensions, weight, number of pallets and carrier charges.

4.3 Tube and Long-Length Returns – Standard UK Delivery Areas. Scotia, flooring profiles, skirting boards and other long accessories may require return using a specialist long-length carrier. Although our standard outbound charge for this type of delivery is currently £35, this does not represent the cost of return carriage. For standard UK delivery areas, the estimated cost of returning a tube or other long-length consignment is up to £40 per consignment.

4.4 Scottish Highlands, Scottish Islands and Remote Areas. Return carriage from the Scottish Highlands, Scottish Islands and other areas classified by the relevant carrier as remote, extended or offshore can be substantially more expensive than return carriage from standard UK delivery areas. Depending on the collection location, quantity, dimensions, weight and type of Goods, the estimated cost of specialist return carriage from these areas may be approximately £200 to £450 per consignment. This higher estimated return cost may apply to palletised flooring, long-length products or other Goods requiring specialist transport.

4.5 Northern Ireland. Returns from Northern Ireland may require specialist or extended-area carriage and may incur substantially higher charges than returns from standard mainland UK delivery areas. Depending on the collection location, quantity, dimensions, weight and type of Goods, the estimated cost of return carriage from Northern Ireland may be approximately £200 to £450 per consignment.

4.6 Republic of Ireland and Other International Destinations. The Republic of Ireland is an international destination for the purposes of this Policy. Floor Land does not ordinarily provide or arrange change-of-mind return collection services from the Republic of Ireland or other destinations outside the United Kingdom. Where you have a mandatory legal right to return Goods, nothing in this Policy excludes or restricts that right. Unless applicable law requires otherwise, you are responsible for arranging and paying for suitable international return carriage to the return address provided by us, together with any necessary transport or customs documentation and any direct return costs for which you are legally responsible. International return carriage can be substantially more expensive than UK return carriage, and you should obtain an appropriate return-carriage quotation before arranging the return.

4.7 Return Cost Estimates. The amounts stated in this section are estimates of direct return-carriage costs and are not cancellation, administration or restocking fees. Where we offer to arrange collection on your behalf, we will confirm the actual collection charge applicable to your return before the collection is booked.

4.8 Arranging Your Own Return. You may arrange your own suitable return carrier instead of asking us to arrange collection. Where you arrange your own return, the amount charged by the carrier is a matter between you and that carrier. Flooring must be adequately protected and, where required, securely strapped to a suitable pallet. Scotia, profiles, skirting boards and other long products must be adequately protected in suitable long-length packaging or tubes.

4.9 Faulty, Damaged or Incorrect Goods. The return-cost provisions above apply to change-of-mind returns and do not limit your statutory rights where Goods are faulty, damaged, incorrectly supplied, misdescribed or otherwise do not conform to the Contract. Where we are legally responsible for the cost of returning Goods, we will arrange an appropriate return method or reimburse reasonable return costs as required by law.

5. Condition of Returned Goods

5.1 You may inspect Goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in the same way as you would reasonably be able to examine them in a shop.

5.2 For flooring products, we recommend inspecting the product and, where appropriate, opening only the number of packs reasonably necessary to establish its appearance and characteristics before opening additional packs.

5.3 If your handling of the Goods goes beyond what is reasonably necessary and causes a reduction in their value, we may make an appropriate deduction from the refund to reflect that diminished value where permitted by law.

5.4 Goods should be securely repackaged and protected to prevent avoidable damage during return transport.

5.5 Nothing in this section affects your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming Goods.

6. Refunds Following Statutory Cancellation

6.1 Where you validly cancel the whole of a qualifying distance or off-premises Contract within the statutory cancellation period, we will refund the sums required by law.

6.2 This will ordinarily include the price paid for the cancelled Goods and, where you paid for delivery, the cost of our least expensive standard outbound delivery option.

6.3 If you selected an enhanced or more expensive outbound delivery service, we are not required to refund the additional amount paid above the cost of our least expensive standard delivery option.

6.4 If your Order qualified for free standard outbound delivery and no separate delivery charge was paid by you, there is no outbound delivery payment to refund.

6.5 Your responsibility for the direct cost of returning unwanted Goods under section 4 is separate from the refund of any qualifying standard outbound delivery charge.

6.6 Where we have not offered to collect the Goods, we may withhold reimbursement until we have received the Goods back or you provide evidence that the Goods have been returned, whichever occurs first.

6.7 Refunds will be made without undue delay and within the period required by applicable law, normally no later than 14 days after the applicable event referred to in clause 6.6.

6.8 Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

7. Cancellation Before Dispatch

7.1 If you wish to cancel an Order before dispatch, please contact us as soon as possible.

7.2 Where the Contract is cancellable and the Goods have not been dispatched, we will normally cancel the Order and issue the refund due without requiring the Goods to be returned.

7.3 If the Goods have already been dispatched, the applicable statutory cancellation and return provisions in this Policy will apply.

7.4 This section does not create a cancellation right for Goods or Contracts which are lawfully exempt from cancellation.

8. Damaged, Faulty or Incorrect Goods

8.1 We are under a legal duty to supply Goods which conform to the Contract.

8.2 Consumers have statutory rights where Goods are faulty, damaged, not as described or otherwise fail to conform to the Contract. These rights are separate from the 14-day change-of-mind cancellation right.

8.3 You should inspect the Goods as soon as reasonably practicable after delivery.

8.4 If visible transit damage exists, please record the damage on the carrier's delivery documentation where possible, take clear photographs and notify us as soon as reasonably possible. We ask that visible transit damage is reported within 48 hours where possible so that we can investigate promptly with the carrier.

8.5 Failure to notify us within 48 hours does not remove or restrict any statutory rights you may have.

8.6 If Goods appear defective, incorrect or damaged before installation, you should not knowingly install them. Please contact us before proceeding.

8.7 If an apparent defect becomes evident during installation, installation should stop where reasonably practicable and you should contact us.

8.8 Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement, price reduction or refund.

8.9 Where a Consumer validly exercises a statutory right to reject faulty Goods, we will bear the reasonable cost of returning or collecting those Goods where required by law.

9. Goods Excluded From the Statutory Right to Cancel

9.1 The statutory change-of-mind cancellation right does not apply where an exemption prescribed by law applies.

9.2 This may include Goods made to your specifications or clearly personalised, and Goods which, after delivery, become inseparably mixed with other items.

9.3 The fact that a standard flooring product or accessory is ordered by Floor Land from a manufacturer or distributor specifically to fulfil your Order does not, by itself, make that product bespoke, personalised or exempt from the statutory cancellation right.

9.4 Nothing in this section affects your statutory rights where Goods are faulty, damaged, misdescribed or otherwise do not conform to the Contract.

10. Excess or Leftover Flooring

10.1 The statutory cancellation right does not create a general right to return individual packs left unused after an installation has been completed.

10.2 Except where a statutory right applies, we are not obliged to accept excess or surplus flooring or accessories.

10.3 Where we agree to accept excess Goods as a discretionary goodwill return, we may require the Goods to be unopened, undamaged, complete, current stock and capable of resale.

10.4 A discretionary return may be subject to reasonable collection, transport or other agreed costs. Any such conditions will be communicated before the discretionary return is accepted.

11. Inspection Before Installation

11.1 Customers should check all flooring and accessories before installation and, where appropriate, during installation.

11.2 You should check the product name and reference, colour, quantity, batch information, visible condition and any apparent manufacturing defect.

11.3 Goods which are visibly incorrect, damaged or apparently defective should not knowingly be installed without first contacting us.

11.4 If an apparent problem becomes evident during installation, installation should stop where reasonably practicable and you should contact us before continuing.

11.5 Nothing in this section affects rights in relation to a defect which could not reasonably have been identified before installation, nor does installation remove statutory rights which cannot lawfully be excluded or restricted.

12. Manufacturer Warranties

12.1 Many products supplied by Floor Land Ltd are also covered by a manufacturer's warranty.

12.2 Manufacturer warranties are additional to, and do not replace or reduce, statutory rights against Floor Land Ltd where those rights apply.

12.3 A manufacturer may reasonably require information or inspection in connection with a warranty claim, including photographs, batch details, installation information, subfloor information or access to inspect the product.

12.4 Warranty periods, exclusions and installation requirements vary by manufacturer and product.

13. Business Customers

13.1 The statutory consumer cancellation rights described in this Policy apply to Consumers and do not apply to purchases made wholly or mainly for business purposes.

13.2 Returns by Business Customers are governed by the applicable Contract and our Terms and Conditions of Sale.

13.3 Where we agree to accept a non-faulty business return as a discretionary matter, we may impose reasonable conditions including return transport, collection or restocking charges.

14. Contact Information

14.1 Floor Land Ltd, The Wharf Industrial Estate, 18 Wharf Street, Warrington, WA1 2HT, United Kingdom.

14.2 Email: sales@floor-land.co.uk.

14.3 Telephone: 0333 138 1111.

14.4 When contacting us about a return, please provide your Order number and sufficient information to identify the Goods concerned.